Terms & Conditions
Terms and Conditions
Welcome to Evermark Diamonds. By accessing or purchasing from our website, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Overview
These Terms govern your use of our website and the purchase of our lab-grown diamond jewellery. By accessing our site or placing an order, you agree to comply with these Terms, as well as our Privacy Policy.
2. Products
All our diamonds are lab-grown, ethically sourced, and held to the highest standards of quality and craftsmanship. Each product description aims to be accurate, including diamond specifications, size, weight, and materials used. However, due to the handcrafted nature of some items, minor variations may occur.
Certification:
All Evermark Diamonds come with official certification by the International Gemological Institute (IGI), verifying authenticity, cut, colour, clarity, and carat. This certification ensures you receive a diamond of trusted quality and verified origin.
3. Pricing & Payments
All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated. We reserve the right to change pricing at any time without prior notice.
Payment is accepted via secure third-party payment gateways including credit/debit cards, Afterpay, and PayPal.
4. Shipping & Delivery
We ship Australia-wide and internationally. Shipping times are estimates only and may vary based on location and availability. Once an order is dispatched, tracking information will be provided.
We are not liable for delays caused by courier services or customs processes.
5. Returns & Refunds
We comply with the Australian Consumer Law. If your item is faulty, not as described, or significantly different from the product shown, you are entitled to a repair, replacement, or refund.
Change of Mind:
Due to the nature of custom and personalized jewellery, we generally do not offer refunds for change of mind. However, we may offer store credit at our discretion if the item is returned within 30 days.
6. Custom Orders
Custom, personalized, or engraved items are final sale and not eligible for return unless faulty. Please ensure all details submitted are correct at the time of order.
7. Intellectual Property
All website content, including images, logos, product descriptions, and branding, is owned by Evermark Diamonds and may not be copied, reproduced, or used without our written consent.
8. Disclaimer of Liability
We make every effort to ensure accuracy but cannot guarantee our website will be error-free. To the extent permitted by law, we are not liable for any indirect or consequential loss related to your use of this website or products purchased.
9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth).